Smoothwall Holiday Hours 2017

20th November 2017 Crista Renouard News No comments

Charlotte Office Hours

During the holiday season, the Charlotte office will be closed for a few days. This closure affects the Sales and Account Management, Solutions and Implementation teams, and the Marketing and Accounting departments.

We will be closed for Thanksgiving from noon on Wednesday, November 22nd through Sunday, November 26th, 2017.

Our office will also be closed for Christmas and the New Year Holiday from Friday, December 22nd through Monday, January 1st, 2018. We will resume normal business hours Tuesday, January 2nd, 2018.

Support Hours

Support is available over the holiday season by phone at 800-959-1261, by email, or through the support portal.

For customers with 24/5 support agreements, support is closed on 12/25 and 1/1. Service credits can be used for P1 cases should assistance be required.

Over the Holidays support is always available for P1 cases to customers who have 24/7 support agreements.

You can also check our Knowledge Base or Support Videos on YouTube.

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Crista Renouard